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WTP Assist, a division of World Travel Protection Canada Inc., has been providing 24/7 travel and related assistance services to clients since 1991.
TPA
WTP is a third party administrator for various Canadian and international insurers, affinity groups, managing general administrators, brokers, automobile associations, travel agents, as well as providers of expatriate and employee group travel medical plans.
Customer Service
Customer Service Representatives (CSRs) are multilingual and provide product information, policy enrolments and also respond to claims inquiries.
Emergency Assistance
Emergency Assistance Program Specialists are available 24 hours a day, 7 days a week, 365 days a year. They provide multilingual travel emergency medical assistance as well as concierge services and legal referrals. They can also arrange for ticket/itinerary changes, help with emergency transfer of funds, supply information on embassies/consulates, advise of current weather and provide other travel-related services.
Case Management
The Emergency Medical Assistance team helps insureds by arranging referrals to a doctor or hospital, monitoring medical care, and co-ordinating repatriations. Staff physicians, medical case managers and assistance specialists work together to monitor medical emergencies in over 170 countries worldwide. Regular reviews and analysis of each case ensure the most effective outcome for both the customer and the underwriter. This team arranges all necessary details including payments to facilities, return of vehicle and repatriations of pets, insureds and remains.
International Assistance Group
WTP is the Canadian member of the International Assistance Group, based in Paris, France. The International Assistance Group is comprised of 25 independent assistance companies that share a consistent approach to their business philosophy and commitment to service excellence. As a board member, WTP has access to international partners who are service delivery experts in their locale. Each partner is contractually committed to provide a superior level of medical and technical assistance, offering insureds support on a local basis when travelling in a foreign country.
For more information please visit www.netiag.com.
Cost Containment
WTP has established world wide arrangements to contain costs and ensure appropriate service delivery. In the USA, where Canadian travel insurers incur most of their claims, WTP has a nationwide network of Preferred Providers with a penetration of over 90% of claims dollars. WTP works with clients to ensure compliance with managed care wording and provides pro-active case management to ensure effective claims control.
Claims Administration
Dedicated claims examiners review each file to ensure compliance with policy wording. Specialists are responsible for claims administration by area of expertise including emergency medical, collision/loss damage waiver, loss of personal effects, extended warranty, purchase protection, trip cancellation, trip interruption and baggage claims.
WTP complies with guidelines set by the Canadian Life and Health Insurers Association for the co-ordination of benefits with other companies. WTP also investigates claims involving third party liability and administers recoveries with Government Health Insurance Plans.
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